Refunds

A refund, minus admin fee may be offered to the purchaser up to 24hrs prior to the floatation session/s.

A refund can only be issued if the float session/s hasn’t been used. No refunds will be given for unused or expired float sessions.

Sessions are non-transferable.

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Gift Vouchers

Our gift vouchers cannot be refunded, replaced if lost or redeemed for cash. If your booking was made using an

e-card but the session is not attended, the voucher will be disabled as payment for no show. If you booked using a physical plastic card, you may be asked to pay a 'no show' fee of £20 before being authorised to rebook using your card.

Our e-card vouchers expire after 6 months. No extension will be given under any circumstances.

 

Floatation packages / memberships 

The sessions within our packages can only be used by the person who purchases them or a person they have requested to float as part of their package. In the event of multiple (2 or more) no shows, we reserve the right to revoke any and all remaining float sessions within the package. All unused float sessions will expire within the given time frame however, In the event that we have allowed the retention of unused floats from a membership or package onto a coupon code, that code and the remaining floats will expire after 1 month if left unused.

 

Cancellations & Lateness

If you are unable to attend your booked session and would like to cancel or reschedule, this must be done within 24 hours of your session via email  - info@soakfloatation.com or telephone: 07308 783878 or social media to ensure that this session is able to be purchased by another customer. If there is a “no show” or cancellation within 24hrs, the booking fee is non refundable and the session cannot be rescheduled.

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If a package of sessions has been purchased and sessions have been repeatedly cancelled on the day or there has been a “No Show”, this session will be deducted from that package.

If for any reason you are running late for your appointment please inform us as soon as possible. If you are 10 or more minutes late for your session we reserve the right to cancel your session as this may cause inconvenience to other clients. In this case you will not be refunded and we may have to make a charge if we incur a loss as a result.

 

Terms and Conditions/Liability Waiver

• I am over the age of 18. I am not under the influence of alcohol or illegal substances. If I am taking prescription medication, I have consulted with my doctor to make sure I can combine floating with my medication, and assume the responsibility for any risks.

• I do not suffer from epilepsy, psychotic episodes, ear infections, respiratory or a communicable disease.

• I’m not wearing a pacemaker and do not suffer from any serious heart disease, or IF I AM wearing a pacemaker, I have consulted my doctor and have been cleared medically under their authority, and assume the responsibility for any risks.

• I understand that I am not permitted to smoke anywhere in or near the premises and that I must not cause, nor act in a way that causes damage to property or offence or annoyance to other customers, other users or staff.

• If I parked a vehicle in the parking area, i do so at my own risk.

• During the session I shall not contaminate the float tank water or harm the float tank or its equipment by introducing any organic waste or other organic materials thus causing an “incident”. I agree that I am liable to pay cleaning fees on the day of an incident. Should an incident occur during my floatation session, that requires special cleaning, I understand that this could cost up to £300 (being the minimum likely cost and loss incurred by Soak floatation Ltd). I understand that if I am responsible for any incident, cause damage or allow any other loss to Soak floatation Ltd including but not limited to the float tanks themselves, shower screens/fittings or other furnishings throughout the premises that I must pay on demand but the company may instruct the third party to recover the cost for which I could be liable to pay.

• I have no recent colourings or highlights in my hair, or IF I DO have colourings or highlights in my hair then I have left at least 2 weeks before my floatation session commences. (Please ask if you’re unsure).

• I have not applied artificial tanner in the last 72 hours nor do I have any infectious diseases.

• I agree and acknowledge that I am using the Orbit® Floatation Tank at Soak floatation Ltd at my own risk, fully understanding that while I use the facility, I could slip or fall owing to slippery surfaces even though Soak floatation Ltd takes all reasonable measures to prevent such events occurring. I agree that improper use of equipment could result in injury to others, or myself and I hereby release Soak floatation Ltd, its employees, agents, and contractors from all claims resulting from my use of the facilities. I will listen to and follow instructions and explanations from Soak floatation Ltd staff to minimise these risks to myself.

 

Our promise to you

Here at Soak floatation, we’re committed to providing the best customer service possible with our friendly, happy and supportive team, we vow to make your experience as pleasant and as comfortable as we possibly can.

 

Complaints/Feedback Procedure

If for any reason you wish to make a complaint about your experience or you would like to provide us with feedback, please feel free to speak to us after your session. If you do not feel satisfied and would like to discuss your concern further please do so in writing to our float centre manager, who will deal with your complaint in a discreet and professional manner.