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Privacy policy


Section (a) of this Statement of Privacy applies to (the Website) and governs data collection, processing and usage. By using the Website, you consent to Soak floatation Ltd (Incorporated in England under Company No. 11995128) (Soak floatation)’s & data practices described in this statement, as well as our Terms & Conditions. If you do not agree to any part of this Statement of Privacy, then you should stop accessing the Website, but in any event, you have a right to opt-out of receiving materials or marketing calls from us by notifying us here or by writing to us at the address below. For the purposes of the Data Protection Act 1998 (Act) as amended from time to time and including the EU Regulation 2016/679 General Data Protection Regulation (GDPR), the data controller is Soak floatation Ltd.

Please find GDPR policy here along with the billing services and PCI certification here.



Capitalised terms in this Policy have the following meanings:


“Customer” means a prospective, current or former customer of Soak floatation Ltd. The term shall also include any individual agent, employee, representative, customer or client of Soak floatation Ltd where Soak floatation Ltd has obtained his or her Personal Data from such Customer as part of its business relationship with the Customer.


“Data Subject” means an identified or identifiable natural living person about whom Personal Data is being processed.


“Employee” means an employee (whether temporary, permanent, part-time or contract) of Soak floatation Ltd. An employee may be a resident of a country within the European Economic Area.


“Europe” or “European” refers to a country in the European Economic Area (EEA).


“Personal Data” as defined under the GDPR, Personal Data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person , including an individual’s name in combination with country of birth, marital status, emergency contact, salary information, terms of employment, job qualifications (such as educational degrees earned), address, phone number, e-mail address and password. Personal Data does not include data that is de-identified, anonymous, or publicly available. For Switzerland (a country that is in neither the European Union nor the EEA), the term “person” includes a natural person and a legal entity, regardless of the form of the legal entity.


“Sensitive Personal Data” means Personal Data that discloses a Data Subject’s medical or health condition, race or ethnicity, political, religious affiliations, sexual orientation, or trade union membership.


“Services” means the services we provide to you in our normal course of business.


“Third Party” means any individual or entity that is neither Soak floatation Ltd nor a Soak floatation Ltd employee, agent, contractor or representative.


Collection of your Personal Data


Soak floatation Ltd & may collect and process Personal Data, including your e-mail address, name, home address and telephone number. If you purchase Soak floatation Ltd products and services via Wix bookings, we DO NOT credit card information. Soak floatation Ltd & may also collect anonymous demographic information which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites.

Information about your computer also may be automatically collected by the Website. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Soak floatation Ltd & for the operation of the Services, to maintain the quality of the Services and to provide general statistics regarding use of the Website. 

Soak floatation Ltd encourages you to review the privacy statements of websites you choose to link to from the Website so that you can understand how those websites collect, use and share your information. Soak floatation Ltd is not responsible for the privacy statements or other content on websites outside of the Soak floatation Ltd family of websites.



Use of your Personal Data


Soak floatation Ltd collects and uses your Personal Data via to operate the Website and deliver the Services.

Soak floatation Ltd may also use your Personal Data to inform you of other products or services available from Soak floatation Ltd, where you have consented to be contacted for such purposes. Soak floatation Ltd may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered, although you do not have to respond to such surveys.


Storage of Personal Data


As part of the Services offered to you through the Website, the information you provide to us WILL NOT be transferred to and stored in countries outside of the European Economic Area (EEA). It may be processed by Employees operating outside the EEA who work for us or one of our suppliers. By way of example, a transfer of your information may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. However, suppliers and other third parties with whom we contract for the purposes of our Services are obliged to recognise and accept the obligations and terms of the Act and the GDPR as apply to data subjects. 


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Soak floatation Ltd keeps track of the websites and pages our customers visit within the Website, in order to determine what website Services are the most popular. This data is used to deliver customised content and advertising within the Website to customers whose behaviour indicates that they are interested in a particular subject area.


Soak floatation Ltd will not disclose or share your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with any legal requirements or comply with legal process served on the Website; (b) protect and defend the rights or property of Soak floatation Ltd; and, (c) act under circumstances to protect the personal safety of users of the Website, or the general public.


Disclosures/onward transfers of Personal Data


Soak floatation Ltd does not sell, rent or lease its customer lists to Third Parties. Your Personal Data is not transferred to the Third Party without your express consent. In addition, Soak floatation Ltd & may share data with Third Parties to help us perform statistical analysis, send you email, provide customer support, or arrange for deliveries. Soak floatation Ltd & may share your Personal Data with Third Parties who perform tasks required to complete a purchase transaction (for example sending a gift voucher) but only to the extent necessary to fulfil our Services to you. In any event, such Third Parties must themselves recognise and accept the obligations and terms of the Act and the GDPR as apply to data subjects.


All such Third Parties are prohibited from using your Personal Data except to provide these Services to the Website, and they are required to maintain the confidentiality of your information by agreeing to provide adequate protections for the Personal Data that are no less protective than those set out in this Statement.


Use of cookies


The Website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.


We use cookies on this website via to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, or to refer you to a third party website.


Some cookies are required to enjoy and use the full functionality of this Website.


We use a cookie control system which allows you to accept the use of cookies and control which cookies are saved to your device/computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options. Please click here for a full list of cookies and their uses.



Cookies that we may use are;


  • svSession - Permanent - Creates activities and BI

  • hs - Session Only - Security

  • incap_ses_${Proxy-ID}_${Site-ID} - Session Only - Security

  • incap_visid_${Proxy-ID}_${Site-ID} - Session Only - Security

  • nlbi_{ID} - Persistent cookie - Security

  • XSRF-TOKEN  - Persistent cookie - Security 

  • smSession  - Two weeks - Identify logged in site members


One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website site or Services, a cookie helps the Website to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.


We may use any of the following cookies:


Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.


Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.


Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).


Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests.


Please note that Third Parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.


Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to access all or parts of our site or to fully experience the interactive features of the Soak floatation Ltd services or websites you visit.



Data Security & Integrity


The Website secures your Personal Data from unauthorised access, use or disclosure. The Website secures the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


Your Rights


You have the right to ask us not to process your Personal Data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at


Right to access, change or delete Personal Data


Right to access: the Act gives Data Subjects the right to access information held about them, to ensure that such Personal Data is accurate and relevant for the purposes for which the Website collected the data. You may review your Personal Data stored in the Website databases and correct, erase or block any data that is incorrect, as permitted by applicable law.


You may edit your Personal Data by contacting us by phone or email. In making modifications to your Personal Data, you must provide only truthful, complete and accurate information. To request erasure of Personal Data, please submit a written request via email to


Satisfying Requests for Access, Modifications, and Corrections: we will endeavour to respond in a timely manner, no less than 72hrs to all reasonable written requests to view, modify, or inactivate Personal Data.

Employees: Soak floatation Ltd Employees may access and use Personal Data only if they are authorised to do so and only for the purpose for which they are authorised.


Children Under 18


Our Services are not intended for use by children under the age of 18, and such use is prohibited by our Terms & Conditions. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with Personal Information, please contact us as set out in this Privacy Policy.


Updates & Amendments to our terms

Any updates and amendments to these Terms and Conditions will be posted on our website and normally circulated by email to you. You will be taken to have accepted any changes unless you have communicated your non-acceptance to us in writing including via email.


Changes to this Statement


Soak floatation Ltd will occasionally update this Statement of Privacy to reflect company and customer feedback. Soak floatation Ltd encourages you to periodically review this Statement to be informed of how Soak floatation Ltd is protecting your information.


Contact information


Soak floatation Ltd welcomes your comments regarding this Statement of Privacy. If you believe that the Website has not adhered to this Statement of Privacy, please contact us at or write to us at Soak Floatation, Unit 4, Trenchard Avenue, Thornaby, Stockton on Tees TS17 9JW

Privacy policy


Section (b) of this Statement of Privacy applies to (the business) and governs data collection, processing and usage. By using the iZettle pay facilities, you consent to Soak floatation Ltd (Incorporated in England under Company No. 11995128) (Soak floatation)’s & iZettle data practices as well as our Terms & Conditions. If you do not agree to any part of iZettle Statement of Privacy, then you should not use the payment facilities.

For the purposes of the Data Protection Act 1998 (Act) as amended from time to time and including the EU Regulation 2016/679 General Data Protection Regulation (GDPR), the data controller is

Please find iZettle privacy policy here. If you have any questions regarding this policy please contact us at


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